Posted by
Bharatbook in
Books on
05 29th, 2008 |
no responses A discussion of multichannel contact center functions in the scope of outsourcing. Key drivers and inhibitors will be discussed.
Scope of this report
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An analysis of how voice remains a key channel for outsourced contact center investors
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A description of the growth of email as a customer care mechanism
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A discussion of how web chat can be used in the domain of technical support
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The targeted growth of SMS as a contact channel
Research and analysis highlights
Voice remains the main channel of choice for end-users of contact center services
Email has been steadily emerging as the principal non-voice channel for outsourced contact centers
Web chat is a leading non-voice mechanism in the domain of technical support, while SMS deployments may be limited to certain geographies and age brackets
Key reasons to read this report
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Learn about the shifts in end-user channel preference
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Understand how to drive new revenues using non-traditional customer contact channels
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Develop strategies on how to craft an optimal multichannel mix for clients across verticals
For more information kindly visit our website :Â http://www.bharatbook.com/detail.asp?id=50470
